Program: From Scribe to Consultant
Format: 4 sharing sessions (biweekly)
Duration: 60-90 min per session
Target: Business Analyst & Business Process Analyst
This program equips BA/BPAs with a consultative discovery framework (Iceberg Principle, 7 Levels of Needs,
MHUI Framework, 5 Communication Stances) to transform from a scribe who documents feature requests
into a consultant who uncovers real needs.
Flipped Classroom Format: Participants read the material (pre-read) before each session.
Face-to-face sessions are used for practice, roleplay, and discussion — not lectures.
Each module contains in-depth theory, case studies, dialogue transcripts, and self-paced exercises.
Session 1 — Pre-Read
The Iceberg Mindset
Foundation
Mindset transformation + Iceberg Principle deep dive. Includes self-assessment, 5 case studies with transcripts, and worksheet.
- Mindset: Transactional vs Consultative BA
- 4 Mindset Shifts + Self-Assessment score
- Iceberg: Origin, layers, probing techniques
- 5 Case Studies: Fintech, Logistics, Healthcare, Retail, Government
Read Material →
Session 2 — Pre-Read
7 Levels of Needs
Depth
Complete guide to the 7 Levels — each level covered with theory, 10 key questions, red flags, dialogue transcripts.
- L1-L4: Problem Space (Behavior → Expectations)
- L5-L7: Solution Space (Core Need → Vision)
- Reverse Mapping: L7 → L1
- 3 Practice Scenarios with worksheet
Read Material →
Session 3 — Pre-Read
MHUI & Case Studies
Structured Discovery
MHUI framework mastery + 5 complete case studies with Typical BA vs Great Consultant analysis.
- M — Masalah (Problem): root cause analysis 3 factors
- H — Harapan (Expectation): wants vs needs technique
- U — Usaha (Effort): audit existing attempts
- I — Ide (Idea): co-creation + meeting template
Read Material →
Session 4 — Pre-Read
Stances & Transformation
Mastery
5 Communication Stances deep dive + self-diagnosis toolkit + question bank 100+ questions + transformation roadmap.
- 5 Stances: Placating → Congruent
- Self-diagnosis quiz + stance-switching techniques
- Question Bank: 7 level categories + meeting scripts
- Roadmap 30-60-90-180 days
Read Material →